Privacy Policy

Last updated: July 16, 2026

Beaver Hardwood respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Beaver Hardwood collects, uses, discloses, stores and protects personal information when you:

• visit or interact with our website;
• submit a project inquiry;
• request an estimate or consultation;
• communicate with us by email, telephone, text message or social media;
• begin or complete a furniture commission;
• visit our studio;
• subscribe to marketing communications; or
• otherwise interact with Beaver Hardwood.

Throughout this Privacy Policy, “Beaver Hardwood,” “we,” “us” and “our” refer to Beaver Hardwood.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Beaver Hardwood

Beaver Hardwood is a commission-led furniture studio based in central Ontario. We design and build solid hardwood dining tables, statement tables, architectural commissions, cabinetry, built-ins, workspaces and related custom pieces.

Our contact information is:

Beaver Hardwood
2351 McDonald Road
Orr Lake, Ontario L0L 1P0
Canada

Email: info@beaverhardwood.com
Text or call: 705-279-7990

2. Scope of This Policy

This Privacy Policy applies to personal information collected through the Beaver Hardwood website and through our business activities.

“Personal information” means information about an identifiable individual. It does not generally include business contact information used solely to communicate with someone in their professional or business capacity, where applicable law excludes that information.

This Policy does not apply to information that has been anonymized or aggregated so that it can no longer reasonably identify an individual.

3. Personal Information We Collect

The information we collect depends on how you interact with Beaver Hardwood.

Contact information

We may collect:

• your name;
• email address;
• telephone number;
• mailing, billing, project or delivery address;
• preferred method of communication; and
• permission to contact you by telephone or text regarding an inquiry.

Project and inquiry information

When you submit an inquiry or discuss a commission, we may collect:

• the type of project you are considering;
• intended use and placement;
• approximate dimensions;
• material preferences;
• design direction;
• investment range;
• desired timeline;
• project location;
• delivery and site-access information;
• drawings, plans, inspiration images or room photographs;
• information about designers, builders or other project participants; and
• other details you choose to provide.

Transaction and commission information

If you proceed with a commission, we may collect and maintain:

• estimates, proposals and invoices;
• approved dimensions and specifications;
• material and layout selections;
• design approvals;
• finish selections;
• payment status and transaction records;
• delivery, installation or collection arrangements;
• warranty, service and care records; and
• correspondence relating to the project.

Where payment-card processing is provided by a third-party payment provider, Beaver Hardwood generally does not receive or store your complete payment-card number or security code.

Communications

We may retain communications you send to us, including:

• emails;
• inquiry-form submissions;
• text messages;
• notes from telephone or in-person conversations;
• social-media messages;
• requests, feedback and complaints; and
• testimonial or review information.

Website and technical information

When you visit our website, we or our service providers may automatically collect:

• Internet Protocol address;
• browser and device type;
• operating system;
• approximate geographic region;
• referring website or source;
• pages viewed;
• links or buttons selected;
• dates, times and duration of visits;
• website interactions;
• cookie and similar technology identifiers; and
• information used to maintain security and diagnose technical problems.

Marketing preferences

Where applicable, we may collect:

• whether you agreed to receive marketing communications;
• the date and method of consent;
• email engagement information;
• newsletter preferences; and
• unsubscribe or withdrawal requests.

4. How We Collect Personal Information

We may collect information:

Directly from you

This includes information provided when you:

• submit an inquiry form;
• contact us by email, telephone, text or social media;
• request an estimate;
• attend a consultation or studio visit;
• approve material or design details;
• make a payment;
• arrange delivery or installation;
• request warranty or service support;
• provide a testimonial; or
• subscribe to marketing communications.

Automatically through the website

Our website and service providers may collect technical and usage information through cookies, pixels, tags, server logs and similar technologies.

From other people involved in a project

We may receive information from:

• a spouse or family member;
• an interior designer;
• an architect;
• a builder or renovator;
• a cabinetry or kitchen studio;
• a commercial project representative;
• a referral partner; or
• another person authorized to participate in the project.

From service providers and platforms

We may receive information from platforms used to operate our business, such as Shopify, customer relationship management systems, email providers, payment processors, analytics services and social-media platforms.

5. How We Use Personal Information

We may use personal information to:

• receive and respond to inquiries;
• determine whether a proposed project is suitable for our studio;
• communicate using your preferred contact method;
• arrange consultations or studio visits;
• prepare estimates, proposals, specifications and invoices;
• review project requirements, dimensions and site conditions;
• recommend material, proportions, design direction and finish;
• document material and layout approvals;
• manage deposits and payments;
• schedule and complete production;
• coordinate delivery, installation or collection;
• provide care, warranty or service support;
• maintain project, accounting and business records;
• operate, maintain and improve our website;
• understand website traffic and visitor behaviour;
• secure our website and business systems;
• detect fraud, misuse or technical problems;
• manage client and prospective-client relationships;
• comply with tax, accounting, insurance and legal obligations;
• establish, exercise or defend legal rights;
• request feedback, reviews or referrals;
• send marketing communications where we have the required consent or another lawful basis; and
• fulfill other purposes that we identify when information is collected.

We limit collection to information reasonably necessary for the identified purposes.

6. Consent

We collect, use and disclose personal information with consent where consent is required.

Consent may be express or implied, depending on:

• the sensitivity of the information;
• the purpose for which it is collected;
• the reasonable expectations of the individual; and
• applicable law.

For example, when you submit a project inquiry, you consent to Beaver Hardwood reviewing the information and contacting you about that inquiry.

You may withdraw consent, subject to legal, contractual and reasonable notice requirements. Withdrawing consent may affect our ability to respond to an inquiry, provide services or complete a commission.

7. Project-Related Email, Telephone and Text Communications

When you contact Beaver Hardwood about a project, we may communicate with you as reasonably necessary to:

• acknowledge your inquiry;
• ask follow-up questions;
• discuss project details;
• provide an estimate or proposal;
• confirm decisions and approvals;
• provide scheduling updates;
• coordinate payment, delivery or installation; and
• provide post-project service or care information.

These project-related communications are separate from general promotional marketing.

Where you select text messaging as a preferred contact method or otherwise authorize us to text you, we may send text messages relating to your inquiry or active project. Standard message and data charges imposed by your service provider may apply.

Permission to communicate about an inquiry does not automatically constitute consent to receive unrelated promotional texts or emails.

8. Marketing Communications

We may occasionally offer newsletters, studio updates, project stories, commission-availability notices or other promotional communications.

We will send commercial electronic messages only where we have the consent or other lawful authority required to do so.

Marketing communications will identify Beaver Hardwood and provide a method to unsubscribe where required. You may unsubscribe using the link in an email or by contacting us at info@beaverhardwood.com.

An unsubscribe request will not prevent us from sending non-promotional communications that are reasonably necessary to respond to an inquiry, administer an active project, complete a transaction or address a service matter.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand performance and support analytics or advertising where enabled.

Cookies may include:

Essential cookies

These support necessary website functions such as:

• security;
• navigation;
• form operation;
• privacy preferences;
• load balancing; and
• maintaining website functionality.

Preference cookies

These may remember choices such as language, regional or privacy preferences.

Analytics cookies

Where enabled, these help us understand:

• which pages are visited;
• how visitors arrive at the website;
• how visitors interact with the site; and
• where performance or usability may be improved.

Advertising cookies

If advertising or retargeting tools are enabled in the future, cookies or similar technologies may be used to measure advertising performance or show relevant advertising, subject to applicable consent requirements.

Where our privacy tools apply, you may be able to accept, decline or manage non-essential cookies through the website’s privacy banner or settings.

You may also adjust cookie settings through your browser. Blocking certain cookies may affect website functionality.

10. Shopify

Our website is hosted and operated using Shopify.

Shopify may collect and process personal information as necessary to:

• provide the website platform;
• operate forms and website functionality;
• maintain security;
• provide analytics and privacy tools;
• process transactions where applicable; and
• support the services used by Beaver Hardwood.

Shopify and its service providers may process personal information in Canada, the United States or other countries in which they operate.

Shopify’s handling of personal information is also subject to its applicable privacy documentation.

11. Other Service Providers

We may use third-party providers to support our business, including providers of:

• website hosting and ecommerce technology;
• domain and website-security services;
• business email and document storage;
• customer relationship management;
• inquiry and form processing;
• analytics and performance measurement;
• marketing and email distribution;
• telephone or text-message services;
• payment processing;
• accounting and bookkeeping;
• cloud storage and file sharing;
• delivery, freight and installation;
• information technology support; and
• fraud prevention and security.

These providers receive only the information reasonably required to perform their services and are expected to protect it appropriately.

Current or future providers may include Shopify, Microsoft, HubSpot and other platforms or applications enabled by Beaver Hardwood.

The service providers we use may change as our systems and business needs develop.

12. When We Disclose Personal Information

We may disclose personal information:

To service providers

We may provide information to service providers that help us operate the website or conduct our business.

To project participants

Where appropriate, we may share relevant project information with authorized:

• designers;
• architects;
• builders;
• tradespeople;
• material suppliers;
• fabricators;
• delivery providers;
• installers; or
• other project participants.

With your direction or consent

We may disclose information when you instruct or authorize us to do so.

For legal or safety reasons

We may disclose information where reasonably necessary to:

• comply with applicable law, a court order or lawful process;
• respond to a regulator or law-enforcement authority;
• protect the rights, property or safety of Beaver Hardwood or others;
• investigate suspected fraud or misuse;
• collect an unpaid account; or
• establish, exercise or defend a legal claim.

In connection with a business transaction

If Beaver Hardwood is reorganized, financed, sold, merged or transferred, personal information may be disclosed as part of the transaction, subject to appropriate confidentiality and legal requirements.

13. Sale of Personal Information

Beaver Hardwood does not sell personal information for monetary consideration.

If analytics, advertising or retargeting technologies are enabled, certain privacy laws may define some transfers of device or browsing information as “sharing” or similar activity even when no money is exchanged. Where required, we will provide applicable consent or opt-out choices through our website privacy settings.

14. International Processing

Some service providers may store or process personal information outside Ontario or outside Canada, including in the United States.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with local law.

We use reasonable measures to select reputable service providers and protect information under our control, but we cannot require another country to apply Canadian privacy law.

15. Retention

We retain personal information only as long as reasonably necessary to:

• respond to inquiries;
• manage prospective-client relationships;
• complete and support commissioned work;
• provide care, warranty or service support;
• maintain appropriate design and project records;
• comply with tax, accounting, insurance and legal requirements;
• resolve disputes; and
• establish or defend legal claims.

Retention periods vary based on the type of information and the reason it was collected.

Information that is no longer reasonably required will be securely deleted, destroyed or anonymized, subject to applicable legal and technical limitations.

16. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the personal information.

These measures may include:

• password-protected accounts;
• access restrictions;
• reputable technology providers;
• multifactor authentication where available;
• secure website connections;
• software and system updates;
• business record controls;
• employee or contractor confidentiality requirements; and
• secure disposal practices.

No website, transmission method or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email or website forms unless necessary and appropriately protected.

17. Privacy Breaches

If personal information under our control is lost, accessed or disclosed without authorization, we will investigate and take reasonable steps to contain and address the incident.

Where required by law, we will notify affected individuals and report the breach to the appropriate regulator.

18. Accuracy

We take reasonable steps to keep personal information accurate, complete and current for the purposes for which it is used.

You are encouraged to notify us if your contact, project, delivery or other relevant information changes.

19. Access and Correction

You may request access to personal information that Beaver Hardwood holds about you and ask that inaccurate or incomplete information be corrected.

To make a request, contact:

Email: info@beaverhardwood.com

We may need to verify your identity before responding.

Access may be limited or refused where permitted or required by law, including where disclosure would reveal personal information about another person, confidential commercial information or legally privileged information.

If we cannot provide access or complete a requested correction, we will explain the reason where legally permitted.

20. Deletion and Withdrawal Requests

You may ask us to delete personal information or withdraw consent to certain uses.

We will assess the request in accordance with applicable law. We may need to retain some information for legitimate business or legal reasons, including:

• completing an existing contract;
• keeping tax or accounting records;
• documenting project approvals;
• maintaining warranty or service records;
• resolving disputes;
• preventing fraud; or
• establishing or defending legal claims.

Withdrawal of consent does not affect uses or disclosures that occurred lawfully before the withdrawal.

21. Additional Privacy Rights

Depending on where you live, you may have additional rights concerning:

• access;
• correction;
• deletion;
• data portability;
• restriction of processing;
• withdrawal of consent;
• objection to certain uses;
• opting out of certain advertising-related sharing; or
• filing a complaint with a privacy authority.

We will respond to valid requests as required by applicable law.

22. Children’s Privacy

Our website and services are intended for adults seeking furniture, cabinetry or related services.

We do not knowingly collect personal information directly from children without appropriate authorization. If you believe a child has provided personal information to us improperly, contact us so we can review and address the matter.

23. Third-Party Websites and Social Media

Our website may link to third-party websites or social-media platforms.

Those third parties operate independently and have their own privacy policies and practices. Beaver Hardwood is not responsible for the privacy, security or content of third-party websites or services.

Information posted publicly through social media may be visible to other users and should not be considered private.

24. Photography, Testimonials and Portfolio Content

We may photograph work while it is in our studio for:

• project documentation;
• quality control;
• business records; and
• portfolio or marketing purposes.

Photographs inside a client’s home or private property will be arranged with permission.

We will not intentionally publish a client’s full name, address or other identifying private information without consent.

Testimonials, client quotations and project stories will be published only with permission or where the client has intentionally provided them for public use.

You may contact us if you have a question or concern about the use of project images or testimonial information.

25. Automated Decision-Making

Beaver Hardwood does not currently use solely automated decision-making to approve or reject furniture commissions or make decisions that have significant legal or similar effects on individuals.

Project suitability and commission decisions involve human review.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• changes to our website or services;
• new technology or service providers;
• changes to our business practices; or
• legal or regulatory requirements.

The revised Policy will be posted on this page with an updated “Last updated” date.

Material changes may also be communicated through the website or another appropriate method.

27. Questions and Complaints

Questions, access requests, correction requests or privacy concerns may be directed to:

Privacy Officer
Beaver Hardwood
2351 McDonald Road
Orr Lake, Ontario L0L 1P0
Canada

Email: info@beaverhardwood.com
Text or call: 705-279-7990

We will review privacy concerns in a reasonable and timely manner.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.